Terms of Service

These Terms of Service are an agreement between you and ReplyToQuote (“ReplyToQuote”, “we”, “us”), the provider of the ReplyToQuote service. By creating an account, accessing a proposal link, submitting a quote or otherwise using the service, you agree to these terms and to the Privacy Policy.

If you do not agree, do not use the service.

You must be at least 18 years old and able to form a binding contract. If you use the service on behalf of a company or organization, you confirm that you are authorized to do so and that the organization is bound by these terms. Where these terms refer to “you”, they refer both to you and to that organization.

You agree to provide accurate registration information and keep it current. You are responsible for all activity under your account and for keeping your credentials confidential.

Tell us promptly if you believe an account, workspace or secure link has been accessed without authorization so we can help you limit the exposure.

ReplyToQuote is software for building, sending, receiving and tracking business proposals and quote requests. It provides a proposal builder, secure hosted proposal links, activity records, buyer workspaces for organizing quotes by project, vendor quote requests, and notifications. ReplyToQuote does not provide legal, procurement, accounting or professional advice.

People use ReplyToQuote in different roles, and the permissions differ:

• Senders create and send proposals and see the activity on them.
• Recipients review a proposal and record a response. No account is required.
• Buyers organize received quotes into projects and request quotes from vendors.
• Vendors respond to a request and submit a quote, free of charge.
• Collaborators are invited to a project as viewers, collaborators or decision makers. The person who initiates a vendor request is the default decision maker unless the role is reassigned.

Only invite people who are entitled to see the information in that proposal or project.

Building, editing and downloading proposals is free and unlimited. Each account also includes one free tracked proposal for the life of the account. Tracking additional proposals requires a paid plan as described on the pricing page. Invited recipients, vendors and project collaborators are never charged.

Paid subscriptions are not yet available for purchase: no payment provider is connected, no payment method is collected, no charges are made and nothing renews. The following terms apply once billing is enabled.

• Billing frequency: monthly in advance, unless a different term is agreed in writing.
• Automatic renewal: subscriptions renew automatically for successive periods until cancelled.
• Plan changes: upgrades take effect immediately and are charged on a prorated basis; downgrades take effect at the start of the next billing period.
• Taxes: prices exclude taxes; you are responsible for any applicable sales, use or value-added tax.
• Failed payments: we may retry a failed payment, notify you, and suspend paid features if payment remains outstanding. Your data is not deleted because of a failed payment.
• Payment provider: a payment provider (none is connected today).

You may cancel at any time from account settings or by contacting us. Cancellation takes effect at the end of the billing period you have already paid for, and paid features remain available until then. We do not automatically refund unused time in a period that has already started.

If you were charged in error, or a paid feature was unavailable for a sustained period, contact us and we will review the charge in good faith and refund where appropriate. Statutory refund and cancellation rights in your jurisdiction are not affected.

You keep ownership of the proposals, quotes, documents, messages and other content you submit. You are responsible for its accuracy, legality and for having the rights needed to share it with the people you invite.

You grant us a limited, non-exclusive licence to host, store, copy, transmit, render and display your content solely to operate the service for you and the people you share it with — for example rendering a proposal page, generating a PDF or delivering an email. This licence ends when the content is deleted, except for copies held by our infrastructure providers or as required by law.

Proposals often contain commercially sensitive pricing. Share it only with people entitled to see it. Do not upload special categories of personal data, payment card numbers, government identity numbers, health records or other regulated data; the service is not designed for it.

Proposal and vendor-request pages are reached through secure, unguessable links. Anyone holding a link may be able to open the page, and a recipient can forward it. We cannot control or reliably identify onward recipients. Use the available email-verification and link-revocation controls for sensitive material, and revoke a link if it reaches the wrong person.

Recipients can accept, decline, request changes, ask questions or mark a proposal as still under review. We record the action, the proposal revision it applied to, the confirmation the person gave, and the time it happened, and we make that record available to the participants.

ReplyToQuote records proposal-related activity and decisions. ReplyToQuote is not a party to any agreement between users. A recorded acceptance, award or decline is not automatically an electronic signature and does not by itself create, modify or terminate a contract.

You are responsible for determining whether a separate agreement, purchase order, signature or approval is required. ReplyToQuote does not guarantee that a proposal is accurate, complete, authorized, accepted, paid or performed, and does not decide which proposal is selected.

By using the service you agree to receive communications electronically, including account, security, proposal, vendor-request and billing messages. These are transactional and are sent regardless of marketing preferences. Optional notifications can be adjusted in your settings.

You agree not to:

• misrepresent your identity, authority or affiliation;
• upload malware or attempt to gain unauthorized access to accounts, links or systems;
• probe, scan or stress-test the service except under a coordinated disclosure we have agreed to;
• scrape, resell or use the service to send unsolicited bulk messages;
• interfere with tracking accuracy, falsify activity, or use the service to harass or defraud another participant;
• infringe intellectual-property, privacy or confidentiality rights.

The service, its software, design, trademarks and documentation remain the property of ReplyToQuote and its licensors. These terms grant you a limited right to use the service and no other rights.

If you send us suggestions or feedback, we may use them without restriction or obligation to you. Do not send feedback that includes confidential information you are not free to share.

The service relies on third-party infrastructure and may connect to services you choose. Those providers operate under their own terms, and we are not responsible for their services. The providers currently used are listed in the Privacy Policy.

We work to keep the service available but do not commit to a specific uptime level unless we have agreed one with you in writing. We may change, add or remove features. If we discontinue a material part of the service, we will give reasonable notice where we can and allow you to export your data.

You may stop using the service at any time. We may suspend or terminate access if you breach these terms, if required by law, or to protect the service or its users — and we will limit the suspension to what is reasonably necessary.

You can export proposal, project and reporting data while your account is active. After termination you may request an export or deletion for a limited period by writing to privacy@replytoquote.com. After that we delete or anonymize the data, apart from records we must keep for legal, tax or security reasons.

To the fullest extent permitted by law, the service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that recipients will open, respond to or accept a proposal.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, business or data. Our total liability arising out of or relating to the service is limited to the amounts you paid us for the service in the twelve months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.

You agree to defend and indemnify ReplyToQuote against third-party claims arising from your content, your use of the service, your breach of these terms, or a dispute between you and another participant in a proposal or project.

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules.

Before starting formal proceedings, contact us at support@replytoquote.com with a description of the dispute so we can try to resolve it informally within 30 days. If that fails, the exclusive venue for the dispute is the state and federal courts located in Broward County, Florida, and each party keeps the right to seek injunctive relief for misuse of intellectual property or confidential information.

We may update these terms. Each version is dated and recorded with a version identifier. For material changes we will give notice by email or in the product before the change takes effect, and continued use after that date means you accept the updated terms.

ReplyToQuote, our registered business address, available on request. Email support@replytoquote.com for support, legal@replytoquote.com for legal notices, or use the contact form.